Do I need a referral?

You do not require a referral to be seen at Red String Psychology. However, should you wish to claim Medicare rebates, you will need a valid referral and mental health care plan from your GP. We do not offer bulk billing.

What is your cancellation policy?

Two business days’ notice is required if you need to cancel or reschedule an appointment, or a late cancellation fee will be charged.

​Please note, the notice period excludes Saturdays and Sundays, public holidays and clinic closure days/periods.

A reminder SMS will be sent to you to confirm your appointment. Please note that sessions must be explicitly cancelled or the fee will be incurred – just because an appointment is not confirmed does not mean we will assume you are not coming!

Repeat cancellations or no-shows will lead to a discussion about whether attending therapy at this time in your life is viable, or whether we need to take a break. This is to help us ensure that we can help as many people as possible! Please see our cancellation fees outlined on our Fees page.

If you do not attend your scheduled appointment, do not call us to cancel/reschedule outside the cancellation notice period above, or you contact us to cancel your appointment once your session has commenced, 100% of the appointment fee will be charged.

Do you complete assessment reports?

Yes we do! We currently offer comprehensive assessments and reports for identification of Attention Deficit/Hyperactivity Disorder (ADHD), Intellectual Disability (ID), and Specific Learning Disorder (SLD) for individuals aged 6+.

Centrelink forms are only completed in the context of an established long-term therapeutic relationship where we know you well enough to comment.

Other requests for information or brief reports should be discussed in the context of your treatment plan with your individual psychologist, but all reports or additional documentation that requires completion outside of session times will incur pro rata fees.

We do complete NDIS, WorkCover, and Medicare reports as required under these funding schemes.

How do I get a Mental Health Care Plan from my GP?

You will need to book an appointment with your GP to discuss a Mental Health Care Plan (MHCP). If you are deemed eligible, you may be entitled to Medicare rebates for up to 10 individual psychological appointments per calendar year (this includes Telehealth sessions).

Do you accept private health insurance?

Yes we accept private health rebates. You will receive an invoice which you can take to your private health fund and if eligible you may receive a rebate.

What do I do if I am in a crisis?

We are not an emergency service and unfortunately cannot respond to crises.

For urgent mental health concerns or other emergencies please contact the appropriate emergency services, listed below: 

• Emergency (Police, Fire, Ambulance): 000

• Lifeline: 13 11 14

• Beyond Blue: 1300 224 636

• Suicide Call Back Service: 1300 659 467

• PANDA: 1300 726 306